Fixed Cost Support

Want to know if fixed cost support is right for your business?

 

Why do I need an SLA?

Our fixed cost support options offer our customers the ability to budget for their I.T. support needs. We have a range of fixed price support options and agreements from unlimited remote support only, to remote and on-site support. Taking an SLA with IT Corporation is designed to save you money each month and ensure your business has zero down time with its IT.

Fixed prices with no surprises

Take an SLA if:

  • You want a fixed price monthly support cost with no hidden charges
  •  You need rapid response times and a guaranteed SLA (Service Level Agreement)
  • You require extended support hours
  • You need access to an industry certified team of IT professionals
  • You require a complete outsourced IT facility
  • You require a backup to an internal IT team

Benefits of an SLA

  • Fixed monthly fees for support
  • Direct access to technicians – no call queuing or answering machines
  • Dedicated support number
  • Dedicated helpdesk facility
  • Remote/telephone/email support and consultancy
  • Server, backup and communications monitoring
  • PC/Laptop monitoring
  • Mobile Device management and monitoring
  • Full fault/resolution reporting (provided monthly)
  • Fast 2hr SLA response times
  • Customer portal, giving you full visibility of you support tickets

We’ll protect you and your business against shady characters.