Get IT Support for your Business
IT CORP, your trusted IT Company in Durban, offering unparalleled Unlimited IT Support SLA for businesses.
Imagine having your dedicated IT department, free from overhead costs. Our commitment to you is clear: we offer Reliable IT Support SLA Services at a fixed monthly rate. Furthermore, with transparent scope and guaranteed response times, our Unlimited Support Agreement ensures you receive professional IT services for a predictable monthly fee.
In essence, it’s like having your personal IT department, but at a fraction of the cost of hiring an employee. Take a moment to explore the numerous advantages of Unlimited IT SLA support with IT Corp – your steadfast partner for Computer Support in Durban.
Are you a business owner in search of a trustworthy IT support provider?
Why have an SLA?
While many businesses may initially think that handling IT internally is the easiest and most cost-effective choice, it’s vital to take a long-term view. As your business grows and your technology needs change, your company’s IT requirements become more complex. Thus, you should find a technology partner capable of effective collaboration, promoting your business’s growth, and adeptly adapting to these changes.
Why would you consider an SLA?
- You want a fixed price monthly support cost with no hidden charges
- Rapid response times & guaranteed SLA service levels
- You need access to an industry certified team of IT professionals
- You require a complete outsourced IT facility
- You require a backup to an internal IT team
How an IT CORP Unlimited SLA Works:?
Tailoring an SLA that fits your business is our specialty: We charge a fixed rate per device per month for unlimited support.
To ensure smooth operations, we install our management and monitoring agent on your devices, which promptly notifies us of any issues.
Your business’s technological progress is our priority, which is why we assign a dedicated IT manager to support your growth.
Improving productivity in your business is our goal, achieved through swift resolution of IT issues.
Benefits of an Unlimited IT Support SLA:
- Fixed monthly support fees
- No hesitation in reaching out to our team for support
- Direct access to your technical account manager
- Dedicated support number and after-hours contact
- Exclusive helpdesk facility
- Remote, telephonic, and email support and consultancy
- PC/laptop monitoring
- Comprehensive fault/resolution reporting
- Rapid 2-hour SLA response times
- Unlimited access to our full team of experts
- Proactive maintenance
What does an IT Support SLA cover:
- Desktop and Server Support
- Microsoft 365 Support
- Business Line application support
- Pastel and Payroll Support
- vCTO (virtual Chief Technical Officer)
- Business continuity planning
- Access to hardware spares
- Disaster recovery simulations
- Capacity & growth planning
- Regular infrastructure audits
- Planning & budgeting consulting
- License & Patch management
- Anti-Virus management
- Vulnerability scanning
- + More
What does it cost?
One of the best decision our company made was to engage the service of ITCorp as our IT service provider. Very friendly and professional term to work with. They always willing to go the extra mile to assist. Wishing them all the best.
Great IT company and support. Staff are friendly, very helpful and knowledgeable. Queries and support are resolved immediately and work is of a good quality.
IT Corp has been our preferred service provider for many years, they offer the best quality service at competitive rates, their staff are knowledgeable and up to date and always have a solution to any problem that we may face. Their turnaround time for servicing requests and expert knowledge is second to none. I would recommend their services to anyone for business and home use.
IT Corp is always ready to help with any challenges we face with any of our computer equipment, connectivity and our cloud based use. They also give excellent advice when we need to consider adding new technology tools. The staff is friendly, attentive and always offers effective solutions to our IT problems. They have an awesome team who is always willing to go the extra mile.